Return Policy
At David & Jennifer Toronto, we strive to ensure our customers are completely satisfied. However, if you need to return a product, this document outlines our return policy clearly.
Conditions for Returns
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You may only initiate a return after you have physically received the item.
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Return shipping costs are the responsibility of the customer, including international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
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Trying on items is allowed, but wearing them is not permitted.
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Returning products that were intentionally ordered in multiple sizes with the intent to return some or all of them is not allowed.
Return Process
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Notify us of your return by emailing info@davidjennifertoronto.com within 30 days of receiving the item.
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We will send you the return address of our supplier (located in China).
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You will need to return the item at your own expense, including any customs fees or shipping costs.
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We recommend using a shipping method with tracking to ensure the safe return of the product.
Refund
Once the returned item is received at the return address and the condition of the product is approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
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If an incorrect address is provided, the customer is responsible for any issues related to the delivery.
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Address errors must be reported within 24 hours of placing the order.
Contact
For any questions regarding returns, please contact us at info@davidjennifertoronto.com